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En Masse Support Ticket Updated [Incident: 102817-000577]
显示详情En Masse Entertainment
YOUR TICKET IS UPDATED!
Your ticket with En Masse Customer Support has been updated. Below is a summary of your request and our response:
Discussion Thread
Aaron "GM Araya" said...2017-10-30 07:10AM PDT
Greetings,
Thank you for contacting support.
If you are receiving a message saying that you are banned from the game, it likely means that our anti-cheat partner BattlEye reported to Steam that it detected cheating/hacking software on your compter, resulting in a ban. We are not able to lift this type of ban put in place by BattlEye. Please review the following FAQ:
http://support.enmasse.com/tera/my-account-is-suspended-or-bannedAdditional information pertaining to BattlEye can be found here:
https://www.battleye.com/supportThe site asks for your Global Ban ID, however you can simply include your player name in PUBG in place of this.
Please be aware that we cannot lift bans that are implemented by BattlEye, and you will need to review their site for more information.
Thank you,
Aaron ???GM Araya???
EME Customer Support
** OUR STAFF WILL NEVER ASK FOR YOUR PASSWORD **
** Keep It Secret, Keep It Safe**
You said...2017-10-28 06:35AM PDT
my game had been banned today i swear i have not used any cheat/hack programe or some other things which break the game rule please check my account infromation and unbanned me thanks ?????????????????????BAN??? ????????????????????????????????????????????????????????????????????????????????????????? ???????????????????????????????????????????????? ??????
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